![]() ![]() We are living in the era of the intelligent cloud and intelligent edge, which is being shaped by rapid advances in distributed computing, ambient intelligence, and multisense, multidevice experiences. And, in sports, the NBA is using our technology to reimagine the game experience so fans can feel like they’re together from the safety of their homes and players can experience the energy of cheering fans-virtually-in the arena.In education, the University of Bologna in Italy moved 90 percent of courses for its 80,000 students online to Microsoft Teams within three days-a first in the university’s 900-plus year history.In retail, Patagonia is using Dynamics 365 to ship inventory directly from a store or from a warehouse, optimizing to send single shipments to customers, while reducing the load on all locations.In telecom, two analysts at T-Mobile used Power Platform to build an app that helped the company keep retail associates employed and keep customers, including first responders, connected during the critical first weeks of the crisis.In the public sector, the state of California built 90 percent of its COVID-19 infrastructure with GitHub and Azure DevOps, reducing the time it takes to stand up a new website from 18 months to just three hours.Amanda Randles at Duke University is using the power of Azure to conduct hundreds of millions of simulations required to help more patients have access to critical ventilators. I’ve been inspired by the ingenuity and creativity of so many people and organizations in every industry around the world applying tech intensity to address big challenges, including those created by COVID-19: At Microsoft, we call this dynamic tech intensity: adopting best-in-class digital tools and platforms for the purpose of building new, proprietary products and services. Digital technology is the most malleable tool ever created, and we believe that businesses that use it to build their own digital capability will recover faster and emerge stronger. The way people interact with businesses is fundamentally shifting, and there is no going back. All-up, we delivered $143 billion in revenue, $53 billion in operating income, and more than $60 billion in operating cash flow-and returned $35 billion to shareholders.Īlthough this year has taught us that no business is 100 percent resilient, those fortified by digital technology are more resilient and more capable of transforming when faced with sweeping changes like those we are experiencing. We’ve witnessed years of digital transformation in mere months.Īmid this rapid change, we delivered strong results: Our commercial cloud surpassed $50 billion in revenue for the first time-up 36 percent year-over-year. And we’re helping organizations navigate the response, recovery, and reimagine phases of the crisis, equipping them not only to stay open for business but to innovate. ![]() We’ve acted as digital first responders to the world’s first responders, supporting those on the front lines, from healthcare, to education, to public sector, to critical manufacturing, grocery, and retail. I’m proud of how our ecosystem of customers and partners has stepped up over the past year to help people and organizations in every country use technology to be resilient and transform during the most trying of circumstances. And it means we must always use technology to help address the world’s challenges, not create new ones. It drives who we are and everything we do, emphasizing our passion to empower both people and the lasting institutions they build. As a company, we are steadfast in our mission to empower every person and every organization on the planet to achieve more. Our mission is enduring. ![]() It is in times like these that our ability to stay true to Microsoft’s mission and corporate purpose is of the utmost importance. Amid this disruption, what’s clear is that we have a once-in-a-generation opportunity to harness digital technology to define the world we want to live in. But helplessness is corrosive to hope, and hope plus work is what is required. It is easy to fall prey to pessimism, or the sense that we individually or as a company can’t make a difference. While the start of a new decade typically brings hope, we quickly saw the world come to a near standstill in 2020, confronted by compounding crises: a public health and economic crisis, persistent issues of systemic racial injustice and inequity, and the devastating effects of climate change. Dear shareholders, colleagues, customers, and partners:
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